# An AI receptionist for mental health practices and therapists People reaching out for support get a calm, prompt reply and a consultation time, and anything sensitive goes straight to a person on your team. Done for you. Live in about 2 weeks after we receive access to your systems. - [Book a demo for your practice](https://agentblue.io/demo) - [See how it works](https://agentblue.io/how-it-works) ![A therapist with a notepad and pen sits facing a client in a bright, quiet room, faces out of frame.](https://agentblue.io/images/industries/mental-health.webp) ## Reaching out is hard, so the reply matters Someone deciding to start therapy often writes late at night, after weeks of thinking about it. If they hear nothing until the next afternoon, the moment can pass and they may not try again. Most practices are small. A therapist in session cannot pick up, and an admin covering several clinicians is juggling intake forms, insurance questions and reschedules at the same time. A slow or cold first reply costs the person asking, and it costs a practice with open hours to fill. ## What does an AI receptionist do for a mental health practice? An AI receptionist replies to enquiries by text, chat or phone, answers practical questions and offers consultation times from your schedule. AgentBlue sets it up and runs it, it never offers therapy or advice, and anything sensitive goes to a person on your team. ## What it handles for your practice Scheduling and logistics only. The care stays with your clinicians. ### Prompt, kind first replies Enquiries get a warm reply that says it is an AI, asks what kind of support the person is looking for and offers consultation times. ### Practical questions Fees, plans you accept, session length, telehealth options and your location are answered using wording you have checked. ### The right clinician in a group In group practices it can ask the screening questions you choose and offer times with a clinician who fits, following rules you set. ### Sensitive messages go to a person If someone shares something sensitive or mentions a crisis, it points them to the crisis line or emergency instructions you specify and alerts your team. ### Reminders and rescheduling Clients get session reminders and can reschedule by text, which helps protect your hours. ## What you can review You decide what it says, and you can see everything it did. ### Consultations in your calendar Bookings it makes appear in your practice system, with the conversation that led to each. ### Handoffs with context When a person is needed, your team gets the message and a short summary, so the client is not asked to explain again. ### Client details your team controls Preferred times and contact preferences stay with each client, and your staff can correct them. ### A results review with a person Someone from our team goes through enquiries, consultations booked and handoffs with you regularly. Example: Example dashboard [See how it works](https://agentblue.io/how-it-works) ## A practice week, before and after What a first enquiry and the weekly admin look like now, and once replies are handled for you. First enquiries and admin, compared | Most weeks now | With a kind first reply | | --- | --- | | A late-night enquiry waits until the next break between sessions | The person gets a calm reply that night and can choose a consultation time | | Admins repeat fee and insurance answers all week | Practical questions are answered using wording you have checked | | Clients reschedule through phone tag | Clients reschedule by text, and the freed hour can go to someone waiting | | Sensitive messages sit in a shared inbox | Sensitive messages go straight to a person, with your crisis instructions shared at once | ## Works with your practice software We connect to the practice management or EHR system you use for therapy sessions, so consultations land in your calendar. On the demo we check what connects for your practice. - Your practice management or EHR calendar - Your practice phone and text number - The contact form and chat on your website ## Getting started with a small practice You keep seeing clients while we do the setup. ### Free 30-minute demo, no obligation We talk through how enquiries reach you today and which messages must always go to a person. ### Done for you: we set up, connect and run it We write the replies with you, set the crisis and handoff rules, connect your calendar and keep it running. ### Live in about 2 weeks after we receive access to your systems Things move once we can reach your calendar and phone number. ## Want to see how it replies to a first enquiry? Ask Sophia, our AI assistant, how a first message to a therapy practice like yours would be answered. ## Frequently asked questions ### Does it provide therapy or crisis support? No. It handles scheduling and practical questions only. If someone mentions a crisis, it shares the crisis line or emergency instructions you specify and passes the conversation to your team. ### Will clients know it is an AI? Yes. It introduces itself as an AI in the first message, and anyone who asks for a person is passed to your team. ### Is it suitable for a solo therapist? Yes. A solo practice is where an unanswered enquiry hurts most, because you cannot reply while in session. It is done for you, so there is nothing new to manage. ### How do you handle client information? Bring those questions to the demo call and we answer them against your actual setup. In the meantime, please keep client details out of our website chat and forms. ### Can it answer insurance questions? It shares which plans you accept and your fees, using wording you have checked. Benefits checks and billing questions go to your team. ### How long does setup take? Live in about 2 weeks after we receive access to your systems. We do the setup. ## See how it would greet someone reaching out Book a free 30-minute demo. We play out a first enquiry to a practice like yours, including how a sensitive message reaches a person. [Book your free demo](https://agentblue.io/demo) ### What to expect - Free, 30 minutes, no obligation - Pricing tailored to your clinic - A person replies within one business day, Monday to Friday - Limited onboarding slots each month ## Related - [AI receptionist](https://agentblue.io/solutions/ai-receptionist): Answers calls, texts and chats, offers open times and books them into your schedule. - [Missed-call text back](https://agentblue.io/solutions/missed-call-text-back): Texts back the caller your team could not reach and helps them book from that thread. - [Lead follow-up](https://agentblue.io/solutions/lead-follow-up): Replies to ad, form and social enquiries quickly and keeps following up until they book. - [Patient recall](https://agentblue.io/solutions/patient-recall): Reminds patients who are due or overdue, in a personal way, and books them back in. - [Treatment plan follow-up](https://agentblue.io/solutions/treatment-plan-follow-up): Checks in with patients whose treatment plans were never scheduled and helps them book. - [Review management](https://agentblue.io/solutions/review-management): Asks patients for a review at the right moment and drafts replies for your approval. - [Patient referrals](https://agentblue.io/solutions/patient-referrals): Invites happy patients to refer a friend, books the friend in and keeps track of both. - [AI search visibility](https://agentblue.io/solutions/ai-search-visibility): Helps search engines and AI assistants find your clinic and describe it correctly. - [Call tracking and attribution](https://agentblue.io/solutions/call-tracking-and-attribution): Traces calls, forms and chats back to the ad or listing that brought each booked patient. ## Related terms - [AI receptionist](https://agentblue.io/glossary/ai-receptionist) - [After-hours answering service](https://agentblue.io/glossary/after-hours-answering-service) - [No-show rate](https://agentblue.io/glossary/no-show-rate) ## Service facts ### An AI receptionist for mental health practices and therapists An AI receptionist for mental health practices and therapists: replies to enquiries kindly, books consultations and hands anything sensitive to a person. - Service type: AI Receptionist for Mental Health Practices - Serves: Mental health - Source page: