# Physical therapy marketing that keeps plans of care on track New patients and physician referrals get booked for an evaluation quickly, and patients who start missing sessions hear from you before their plan of care falls apart. Done for you. Live in about 2 weeks after we receive access to your systems. - [Book a demo for your clinic](https://agentblue.io/demo) - [See how it works](https://agentblue.io/how-it-works) ![A physical therapist stretches the raised leg of a patient lying on a treatment table.](https://agentblue.io/images/industries/physical-therapy.webp) ## Where physical therapy visits leak A referral arrives from an orthopedic office. The patient waits for a call, the call comes two days later, and by then they have found a clinic closer to work or decided to wait it out. Patients who do start often feel better before the plan of care is finished. They cancel one session for a meeting, skip the next, and stop coming without telling anyone. Your team handles intake paperwork, insurance checks and the phone all at once, so outreach to patients who dropped off sinks to the bottom of the list. Marketing usually means chasing new patients, yet the plans you have already started are an easier place to begin, since those patients already chose you. ## What does AgentBlue do for physical therapy practices? AgentBlue runs the follow-up that books new patient evaluations and physician referrals quickly, reminds patients about upcoming sessions and brings back those who drop off their plan of care. We do not write clinical notes, and insurance or authorization questions always go to your staff. ## What we run for your physical therapy practice Finishing plans of care comes first, since each completed plan is a patient who got the result they came for. Faster intake comes second. ### Drop-off follow-up When a patient misses or cancels a session, they get a timely message from your clinic with a few times to come back, before the gap turns into a dropped plan. ### Faster intake for new patients Calls, web chats and forms from new patients get a reply and an evaluation time, with the basic details your intake team asks for already gathered. The AI answers 24/7. ### Physician referrals booked Referred patients are contacted promptly and offered evaluation times, so the referral becomes a visit while the patient is still motivated. ### Session reminders Upcoming sessions get reminders that make rescheduling easy, which supports your no-show policy without awkward phone calls. ### Former patients invited back People you discharged who mention a new ache, or who are due for a check-in your therapists suggested, hear from you at a sensible time. ### Reviews at discharge Patients finishing a plan get a short review request while their progress is fresh in their mind. > Example > > Monday 11:40: a knee patient on a 12-visit plan of care cancels her Wednesday session for work. > > Monday 18:05: she gets a message from your clinic offering Thursday 7:30 or Friday 17:15. > > Monday 18:09: she picks Friday, and the visit lands in your schedule. > > Friday: she is back on her plan, and nobody on your team had to chase her. ## What your clinic director can check Therapists should treat, and directors should be able to see what happened without asking. These records are open to you. ### Evaluations and rebooks in your schedule Visits it books appear in your schedule with the conversation that produced them. ### Drop-off follow-ups you can trace The regular results report, gone through with you by a person on our team, shows which dropped patients were contacted and who came back. ### History your staff can edit Preferred times, referring physician and past messages stay with each patient, and your staff can correct any of it. ### Insurance questions handed over Coverage, authorization and clinical questions go to your staff with the thread attached, so the patient never gets a guess. Example: Example dashboard [See how it works](https://agentblue.io/how-it-works) ## A physical therapy week, before and after Referrals, cancelled sessions and intake calls, set side by side. Referral, cancellation and intake moments, compared | The usual clinic routine | After AgentBlue goes live | | --- | --- | | Referrals wait in a fax tray or inbox until someone has time | Referred patients are contacted promptly and offered evaluation times | | A cancelled session is rebooked only if the patient calls back | A cancelled session prompts a rebook message from your clinic | | Dropped plans are noticed weeks later in a report | Patients who drop off get a check-in while returning is still easy | | Intake calls compete with check-ins at the counter | New patient enquiries get a reply and a time without tying up your team | ## Works with your physical therapy practice software We connect to your physical therapy practice software, so session reminders and drop-off lists come from your real schedule and bookings land where your team works. On the demo we confirm what connects. - Your physical therapy practice software and schedule - The clinic phone line and its text messages - Website chat and new patient intake forms - Your Google Business Profile, for discharge reviews ## Getting started while your therapists treat Your clinic keeps running at full pace during setup. ### Free 30-minute demo, no obligation We look at your referral handling, cancellations and plan of care drop-off, and show where visits are lost. ### Done for you: we set up, connect and run it We set the rebook and reminder messages around your sessions and policies, connect your software and run it. ### Live in about 2 weeks after we receive access to your systems Access to your practice software and phone line is the starting point. ## Want to see how a missed session is followed up? Ask Sophia, our AI assistant, how a cancelled physical therapy session would be followed up at your clinic. ## Frequently asked questions ### Does it write clinical notes or documentation? No. We focus on patient growth: intake, bookings, reminders and follow-up. Documentation stays with the software and people you rely on now. ### Who handles insurance and authorization questions? Your staff. It recognises those questions and passes them on with the conversation so far, without guessing about anyone’s coverage. ### Can it help with physician referrals? Yes. Referred patients are contacted and offered evaluation times quickly, and the results report shows how many referrals became booked evaluations. ### Will patients know it is an AI? Yes. Each conversation opens with a note that it is an AI, and anyone who would rather speak with your staff is put through. ### Does it work with our practice software? Session reminders and drop-off lists come from your physical therapy practice software, and bookings go back into it. Your exact system gets checked on the demo. ### Will it enforce our no-show policy? It reminds patients about upcoming sessions and explains your policy in the words you approve, and it makes rescheduling easy. Charging fees or granting exceptions stays with your team. ### How long does setup take? Live in about 2 weeks after we receive access to your systems. We handle the setup, so your therapists keep their caseloads. ## See how a dropped plan of care gets back on track Book a free 30-minute demo. We play out a cancelled session and a new physician referral at a clinic like yours, from first message to booked visit. [Book your free demo](https://agentblue.io/demo) ### What to expect - Free, 30 minutes, no obligation - Pricing tailored to your clinic - A person replies within one business day, Monday to Friday - Limited onboarding slots each month ## Related - [AI receptionist](https://agentblue.io/industries/physical-therapy/ai-receptionist): Answers calls, texts and chats, offers open times and books them into your schedule. - [Patient recall](https://agentblue.io/industries/physical-therapy/patient-recall): Reminds patients who are due or overdue, in a personal way, and books them back in. - [Review management](https://agentblue.io/industries/physical-therapy/review-management): Asks patients for a review at the right moment and drafts replies for your approval. ## Related terms - [No-show rate](https://agentblue.io/glossary/no-show-rate) - [Patient retention rate](https://agentblue.io/glossary/patient-retention-rate) - [Patient reactivation](https://agentblue.io/glossary/patient-reactivation) - [Warm transfer](https://agentblue.io/glossary/warm-transfer) ## Service facts ### Physical therapy marketing that keeps plans of care on track Physical therapy marketing that keeps plans of care on track: intake answered fast, physician referrals booked and patients who drop off brought back. - Service type: Physical Therapy Marketing That Fills Plans - Serves: Physical therapy - Source page: