Guides for clinic owners
A straight answer first, then a method you can use this week, for owners deciding how their calls get answered and followed up.
Cost of missed calls
Picture a dental practice on a Tuesday lunch hour. The coordinator is in a consult, the phone rings out to voicemail, and the caller tries the next practice on the map. Short answer: the cost of a missed call is the booking it might have become, times what a booked patient is worth to you. You can work out your own figure from three numbers you already have.
How to test an AI receptionist
Picture a med spa owner on a vendor demo. The rep dials the demo line, asks for a Botox appointment next Tuesday, and the AI books it without a stumble. Short answer: that call tells you very little, because the vendor chose it. To test an AI receptionist properly, you make the calls yourself from your own clinic’s week, score each one on the same sheet and run the same set on every vendor.
AI receptionist buyer questions
Picture an office manager at a dental practice with three vendor websites open side by side. Each one says it answers, books and hands over to the team, in nearly the same words. Short answer: an AI receptionist is worth it when your clinic loses bookings to calls nobody can pick up, and the one you choose can show you what it did. The questions below help you check both, whichever vendor you are talking to.
Where should you start?
Start with the cost of missed calls. It shows how to count the calls your team could not pick up, how to estimate how many of those callers would have booked, and how to value a booked patient, all from your own records. When you have the three numbers, the missed call calculator does the sum and shows each step.
How are these guides written?
Each guide answers its question in the first few lines, then shows the working. Figures come only from named, dated public sources, and anything made up to show a method is labelled as an example. Each guide also says when its advice does not apply, because some clinics will find the problem is small.
Where does AgentBlue come in?
Near the end of a guide, and by name. The method works the same whether or not you ever talk to us.
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