A patient recall system that books overdue patients back in
Patients who are due for a cleaning, a top-up or a check get a reminder that sounds like your clinic, uses what they told you before and offers a time.
Done for you. Live in about 2 weeks after we receive access to your systems.
- Due and overdue patients are found
- A reminder that knows them
- They choose a time
- Quiet patients get a gentle nudge
How a lapsed patient finds their way back
Imagine a patient whose six-month hygiene visit came and went in the spring. Nobody called, and life got busy.
Due and overdue patients are found
Your practice software already knows who is past their recall date. We read that list on a regular schedule.
A reminder that knows them
The text mentions their last visit and anything they asked to be told about, such as a preferred hygienist or a morning slot.
They choose a time
Open slots that suit their preferences are offered, and the one they pick goes into your booking system.
Quiet patients get a gentle nudge
No reply means one or two polite follow-ups, spaced out. Anyone with a question or concern goes to your team.
What recall does for a full schedule
The patients most likely to book are the ones who already trust you. Recall is how they hear from you at the right moment.
Fills hygiene and maintenance slots
Overdue cleanings, periodontal maintenance and annual exams get booked into the gaps that would otherwise sit empty.
Brings treatment regulars back
A med spa client due for Botox or a laser session is reminded around the time results usually fade, with their usual provider offered first.
Feels personal at scale
Because it remembers the patient history with your clinic, a reminder can mention the provider they like or the time of day that suits them.
Wakes up long-lost patients
Patients who have not been in for a year or more get a reactivation message that invites them back without making them feel guilty.
Activity log
- Info09:14:02[Chat] new enquiry from the website0.4s
- Info09:14:03[Assistant] intent: book appointment0.2s
- Info09:14:21[Calendar] slot held, Thu 10:000.3s
- Debug09:14:22[Records] patient history updated0.1s
- Output09:14:22"You are all set for Thursday at 10."
Receipts for every patient who comes back
Recall is easy to promise and hard to measure. These are the things you can look at to judge it.
Rebooked visits in your schedule
Each recall booking appears in your booking system, next to the reminder thread that produced it.
Who came back, reviewed with you
In the regular results report, a person on our team shows you who was reminded, who rebooked and who still needs a call.
The history behind each reminder
You can see what the system knows about a patient before it writes to them. Staff can update a preference or remove a wrong note.
Upfront about the AI
Patients who reply are told they are talking with an AI, and asking for a person moves them to your team.
What it does
- Finds due and overdue patients in your practice software
- Sends personal reminders and books the time they pick
- Follows up politely when a reminder goes unanswered
What your team still owns
- Clinical decisions about recall intervals
- Patients with balances, complaints or special needs
- Calls you prefer to make in person
Recall looks different in each specialty
The interval and the reason to come back change by field.
- Dental: six-month hygiene, periodontal maintenance and overdue exams.
- Med spa: Botox, filler and laser clients due for their next session.
- Veterinary: annual wellness exams and vaccines for every pet in the household.
- Chiropractic: patients who stopped partway through a care plan.
- Physical therapy: discharged patients due for a check and dropped plans of care.
- Optometry: annual eye exams and contact lens renewals.
The systems recall reads from
Recall depends on clean data from your practice software. We look at your setup on the demo and tell you what we can read and write.
- Your practice software, for recall dates and visit history
- Your booking system, for open times
- Text messaging and email from your clinic
Frequently asked questions
What is a patient recall system?
A patient recall system finds patients who are due or overdue for a visit, reminds them and helps them rebook. Ours writes each reminder from the patient history with your clinic and books the time they choose.
We already send reminder texts. What is different?
Most reminder tools confirm appointments that already exist. Recall goes after patients who have no appointment at all, holds a conversation with them and books the visit.
What is the difference between recall and reactivation?
Recall reaches patients who are due for their next routine visit. Reactivation reaches patients who have not been in for a long time. We run both, with different wording for each.
Will patients feel pestered?
Reminders are spaced out and limited to a few messages. You approve the wording and the number of follow-ups before launch.
What if our patient data is messy?
That is common. We review it during setup, and your staff can correct any patient history the system keeps.
How do we know who came back because of recall?
Recall bookings are in your booking system with the reminder that led to them, and a person on our team goes through the results with you regularly.
Wondering what a recall text would say?
Ask Sophia, our AI assistant, to show a recall reminder for a patient at your clinic.
See your overdue list turn into bookings
Book a free 30-minute demo. We show how a recall reminder would read for a patient at your clinic and where the booking lands.
What to expect
- Free, 30 minutes, no obligation
- Pricing tailored to your clinic
- A person replies within one business day, Monday to Friday
- Limited onboarding slots each month