An AI receptionist for mental health practices and therapists
People reaching out for support get a calm, prompt reply and a consultation time, and anything sensitive goes straight to a person on your team.
Done for you. Live in about 2 weeks after we receive access to your systems.
Reaching out is hard, so the reply matters
Someone deciding to start therapy often writes late at night, after weeks of thinking about it. If they hear nothing until the next afternoon, the moment can pass and they may not try again.
Most practices are small. A therapist in session cannot pick up, and an admin covering several clinicians is juggling intake forms, insurance questions and reschedules at the same time.
A slow or cold first reply costs the person asking, and it costs a practice with open hours to fill.
What does an AI receptionist do for a mental health practice?
An AI receptionist replies to enquiries by text, chat or phone, answers practical questions and offers consultation times from your schedule. AgentBlue sets it up and runs it, it never offers therapy or advice, and anything sensitive goes to a person on your team.
Book your free demo
Free, 30 minutes, no obligation
What it handles for your practice
Scheduling and logistics only. The care stays with your clinicians.
Prompt, kind first replies
Enquiries get a warm reply that says it is an AI, asks what kind of support the person is looking for and offers consultation times.
Practical questions
Fees, plans you accept, session length, telehealth options and your location are answered using wording you have checked.
The right clinician in a group
In group practices it can ask the screening questions you choose and offer times with a clinician who fits, following rules you set.
Sensitive messages go to a person
If someone shares something sensitive or mentions a crisis, it points them to the crisis line or emergency instructions you specify and alerts your team.
Reminders and rescheduling
Clients get session reminders and can reschedule by text, which helps protect your hours.
What you can review
You decide what it says, and you can see everything it did.
Consultations in your calendar
Bookings it makes appear in your practice system, with the conversation that led to each.
Handoffs with context
When a person is needed, your team gets the message and a short summary, so the client is not asked to explain again.
Client details your team controls
Preferred times and contact preferences stay with each client, and your staff can correct them.
A results review with a person
Someone from our team goes through enquiries, consultations booked and handoffs with you regularly.
Activity log
- Info09:14:02[Chat] new enquiry from the website0.4s
- Info09:14:03[Assistant] intent: book appointment0.2s
- Info09:14:21[Calendar] slot held, Thu 10:000.3s
- Debug09:14:22[Records] patient history updated0.1s
- Output09:14:22"You are all set for Thursday at 10."
A practice week, before and after
What a first enquiry and the weekly admin look like now, and once replies are handled for you.
| Most weeks now | With a kind first reply |
|---|---|
| A late-night enquiry waits until the next break between sessions | The person gets a calm reply that night and can choose a consultation time |
| Admins repeat fee and insurance answers all week | Practical questions are answered using wording you have checked |
| Clients reschedule through phone tag | Clients reschedule by text, and the freed hour can go to someone waiting |
| Sensitive messages sit in a shared inbox | Sensitive messages go straight to a person, with your crisis instructions shared at once |
Works with your practice software
We connect to the practice management or EHR system you use for therapy sessions, so consultations land in your calendar. On the demo we check what connects for your practice.
- Your practice management or EHR calendar
- Your practice phone and text number
- The contact form and chat on your website
Getting started with a small practice
You keep seeing clients while we do the setup.
Free 30-minute demo, no obligation
We talk through how enquiries reach you today and which messages must always go to a person.
Done for you: we set up, connect and run it
We write the replies with you, set the crisis and handoff rules, connect your calendar and keep it running.
Live in about 2 weeks after we receive access to your systems
Things move once we can reach your calendar and phone number.
Frequently asked questions
Does it provide therapy or crisis support?
No. It handles scheduling and practical questions only. If someone mentions a crisis, it shares the crisis line or emergency instructions you specify and passes the conversation to your team.
Will clients know it is an AI?
Yes. It introduces itself as an AI in the first message, and anyone who asks for a person is passed to your team.
Is it suitable for a solo therapist?
Yes. A solo practice is where an unanswered enquiry hurts most, because you cannot reply while in session. It is done for you, so there is nothing new to manage.
How do you handle client information?
Bring those questions to the demo call and we answer them against your actual setup. In the meantime, please keep client details out of our website chat and forms.
Can it answer insurance questions?
It shares which plans you accept and your fees, using wording you have checked. Benefits checks and billing questions go to your team.
How long does setup take?
Live in about 2 weeks after we receive access to your systems. We do the setup.
Want to see how it replies to a first enquiry?
Ask Sophia, our AI assistant, how a first message to a therapy practice like yours would be answered.
See how it would greet someone reaching out
Book a free 30-minute demo. We play out a first enquiry to a practice like yours, including how a sensitive message reaches a person.
What to expect
- Free, 30 minutes, no obligation
- Pricing tailored to your clinic
- A person replies within one business day, Monday to Friday
- Limited onboarding slots each month