Review management for medical practices that earns more reviews
Patients get a short, friendly request soon after a good visit, problems reach you privately, and every public reply goes out only after your team approves it.
Done for you. Live in about 2 weeks after we receive access to your systems.
- The visit is marked complete
- A short request goes out
- Feedback finds the right place
- Replies are drafted for you
From a good visit to a published review
A patient leaves pleased with their new crown and fully intends to say so online. By dinner they have forgotten.
The visit is marked complete
Your booking system shows the appointment has finished. That starts the request.
A short request goes out
A few hours later the patient gets a text or email thanking them and asking how the visit went, with a direct link to leave a review.
Feedback finds the right place
The review link goes to everyone. A patient who also wants to raise a problem privately can reply, and that message reaches your team.
Replies are drafted for you
New reviews get a suggested reply in your clinic voice. Your team edits or approves it before anything is posted.
What steady reviews do for a practice
People comparing practices read recent reviews before they call. A steady flow of fresh ones helps them pick you.
More reviews from quiet fans
Most satisfied patients never think to post. A well-timed, personal ask makes it easy while the visit is fresh.
Problems heard early
A patient with a complaint can tell you directly, so your office manager can call them before frustration turns into a public post.
Replies without the writing
Your team approves replies instead of drafting them. Thoughtful responses to good and bad reviews show new patients that someone is listening.
Stronger local search presence
Recent reviews are one of the signals that shape local search results, so this work also supports how often you appear in map listings.
Activity log
- Info09:14:02[Chat] new enquiry from the website0.4s
- Info09:14:03[Assistant] intent: book appointment0.2s
- Info09:14:21[Calendar] slot held, Thu 10:000.3s
- Debug09:14:22[Records] patient history updated0.1s
- Output09:14:22"You are all set for Thursday at 10."
Seeing what changed, with dates
Reviews are public, so results are visible to everyone. The useful part is seeing which requests led to them.
Requests and reviews side by side
The regular results report shows requests sent, reviews received and replies posted over time, gone through with you by a person.
Private feedback in one place
Messages from patients who wanted to raise an issue are handed to your team with the visit details, so someone can follow up.
Patient details your staff control
Each request uses the name and visit from the patient history with your clinic, which your staff can see and correct.
An AI that says so
When a patient replies to a request, they are told they are writing to an AI assistant, and they can ask for a person.
What it does
- Sends review requests after completed visits
- Routes private feedback to your team
- Drafts replies for your team to approve
What it never does
- Offer rewards or discounts for reviews
- Hide the review link from unhappy patients
- Write, post or buy reviews
Reviews by type of practice
What patients praise, and what they look for in reviews, depends on the field.
- Dental: gentle care, short waits and how a nervous patient was treated.
- Med spa: results, comfort and the provider they saw.
- Veterinary: how staff handled a worried owner and their pet.
- Chiropractic: relief after the first few visits and easy scheduling.
- Physical therapy: progress over a plan of care and a friendly team.
- Optometry: thorough exams and help choosing frames.
What it connects to
It needs to know when a visit is done and where your practice is listed. We confirm both on the demo.
- Your booking system or practice software
- Your business listings and review sites
- Text messaging and email from your practice
Frequently asked questions
What is review management software for medical practices?
It is software that asks patients for reviews after their visit, collects private feedback and helps you reply to public reviews. Ours is set up and run by our team, and your staff approve every reply.
Do you filter out unhappy patients?
No. Every patient who gets a request sees the same review link. A patient can also tell your team about a problem privately if they prefer.
Can we offer a discount for a review?
We do not set up rewards for reviews. Review sites and consumer protection rules restrict them, and an honest request works without one.
How do replies protect patient privacy?
Reply drafts never confirm that someone is a patient or mention their care, and nothing is posted until your team approves it.
What happens with a negative review?
You see it with a careful draft reply, and the patient details go to your team so someone can reach out directly if that is appropriate.
How soon after a visit does the request go out?
Usually a few hours after the visit is marked complete. We agree the timing with you during setup.
Want to see a review request first?
Ask Sophia, our AI assistant, to write the review request a patient of yours would receive.
See how your patients would be asked
Book a free 30-minute demo. We show a review request, a private feedback reply and a reply draft for a practice like yours.
What to expect
- Free, 30 minutes, no obligation
- Pricing tailored to your clinic
- A person replies within one business day, Monday to Friday
- Limited onboarding slots each month