An AI receptionist for specialty medical practices
Patients get an answer, an appointment and a clear path to your staff, and your team stays focused on the people already in the clinic.
Done for you. Live in about 2 weeks after we receive access to your systems.
When the phones decide the day
In a specialty practice the lines rarely go quiet: new patients holding a referral, existing patients moving an appointment, people asking about directions, forms and what to bring.
Each call is short. Together they pull your staff away from the patients standing at check-in, and the calls that arrive over lunch or after closing go to voicemail.
Some of those voicemails were new patients with a referral in hand, and they will simply call the next specialist on the list.
What does an AI receptionist do for a medical practice?
An AI receptionist answers patient calls, texts and chats, handles routine questions and books visits into your schedule. AgentBlue sets it up and runs it for private specialty practices, and anything clinical, urgent or sensitive goes straight to your staff.
Book your free demo
Free, 30 minutes, no obligation
What it takes off your staff's plate
The repeat work moves to the AI. The judgement calls stay with your people.
New patient bookings
People with a referral or a question about your services get answers and appointment times, including at lunch and after hours. The AI answers 24/7.
Directions, forms and hours
Where to park, which forms to complete, what to bring and when you open are answered using details your practice signs off.
Rescheduling without hold music
Patients can move an appointment by text instead of waiting on hold, which frees the old slot for someone else.
Requests that need a person
Refill, results, billing and clinical questions are recognised and passed to your staff with the details so far.
Follow-up visits booked
Patients due back for a follow-up get a reminder with a few times to choose from.
What your practice manager can review
Nothing happens out of sight. These are the records your staff can open.
Appointments in your schedule
Visits it books appear in your scheduling system with the conversation behind each one.
Clean handoffs
When a patient needs a person, your staff receive the request and a short summary, so nobody starts from scratch.
Clear disclosure
Patients are told they are talking with an AI, and anyone who asks for a person is put through.
A regular review with a person
Someone from our team walks you through calls answered, visits booked and requests handed over.
Activity log
- Info09:14:02[Chat] new enquiry from the website0.4s
- Info09:14:03[Assistant] intent: book appointment0.2s
- Info09:14:21[Calendar] slot held, Thu 10:000.3s
- Debug09:14:22[Records] patient history updated0.1s
- Output09:14:22"You are all set for Thursday at 10."
A specialty practice day, before and after
Where the phone time goes today, and where it goes with AgentBlue answering first.
| Phones first, as now | AgentBlue answering first |
|---|---|
| Calls at lunch and after closing go to voicemail | Calls, texts and chats get an answer and a way to book |
| Staff repeat the same parking and paperwork answers all day | Routine questions are answered from details your practice signs off |
| Moving an appointment means a phone call and a wait on hold | Patients reschedule by text, and the freed slot can go to someone else |
| Urgent and routine calls wait in the same line | Anything urgent or clinical goes straight to your staff |
Works with your scheduling system
We connect to your practice management or EHR scheduling system, so bookings land where your staff already look. On the demo we check what connects for your setup.
- Your practice management or EHR schedule
- Your main practice number, for calls and texts
- The chat and contact forms on your website
Starting without retraining your staff
Your team keeps its routines. We do the setup around them.
Free 30-minute demo, no obligation
We look at where your phone time goes and which requests should always reach a person.
Done for you: we set up, connect and run it
We configure the answers, handoff rules and scheduling links, then keep them running.
Live in about 2 weeks after we receive access to your systems
Reaching your scheduling system and phone line is what kicks it off.
Frequently asked questions
Is this for primary care or hospitals?
We work with private specialty practices that book their own appointments. Hospitals and large health systems are outside what we do.
Will it give medical advice?
No. It handles scheduling and practical questions only. Clinical questions, refills and results go to your staff.
Will patients know it is an AI?
Yes. It says so at the start of each conversation and passes anyone who asks for a person to your team.
What happens with urgent calls?
It does not assess symptoms. Urgent calls go to your staff, and after hours it shares the instructions you set, such as calling emergency services or your on-call line.
How do you handle patient information?
Ask us on the demo call. Data protection depends on how your practice is set up, so we answer it there for your situation. Please do not type patient details into our website chat or forms.
How long does setup take?
You are live in about 2 weeks after we receive access to your systems. Our team does the setup.
Want to see how it greets a new patient?
Ask Sophia, our AI assistant, how it would answer a new patient with a referral at your practice.
See it answer a new patient at your practice
Book a free 30-minute demo. We play out a new patient call with a referral, from the first question to a booked visit and a handoff to your staff.
What to expect
- Free, 30 minutes, no obligation
- Pricing tailored to your clinic
- A person replies within one business day, Monday to Friday
- Limited onboarding slots each month